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January 19, 2005

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Hi Lisa: I've been blogging about how BzzAgent found their agents mostly didn't redeem the incentives they were given for supporting a campaign. They realised folks were doing it for the inherent satisfaction.

Though maybe the offer or rewards was what got folks interested, it wasn't what kept them going.

I think intrinsic motivation is way underestimated!

Lisa,

I agree with what you and Don Blohowiak have to say on this subject. My problem comes from the underestimated factor that Johnnie mentions in his comment. Most of our managers/supervisors see the concept as some H.R. plot to add another responsibility line to their already-full position descriptions. "Let's just throw some money at our employees, that'll keep them happy." It's an uphill struggle to convince them of the value of intrinsic motivation.

Johnnie - Yep, that's why companies rely so heavily on extrinsic rewards, because they think it gets people hooked.

Ian, you are absolutely right, it is much easier to fall back on extrinsic practices. I think that managers who know it is an expectation (from senior mgt, not HR) that they will engage employees and tap into their talents will fare the best.

In addition, our management training and selection practices need to be aligned with promoting managers who create environments where people can and want to do their best work. As long as the work environment is drenched with extrinsic rewards, it will be difficult (but not at all impossible, even one enlightened manager can make a big difference). HR and senior leaders need to become much more enlightened on this topic, too, and change their ways.

How can I automatically receive yout Tips?
Is there a newsletter I can enroll in?

Thanks,
Sabina Puppo

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