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July 04, 2006

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This is great Lisa. I've been wanting for some time now to write about ENDARKENMENT. It does have value if not overdone.

Endarkment - wow, that's a new word for me. I look forward to reading your post about it.

I often think of dark comedies as minor things taken to absurd proportions. This certainly applies to some management’s focus on the “numbers”, to the avoidance of all other business factors.

How often has a bad sale been made at the end of a quarter to make the numbers? A sale that created unreasonable expectations with the customer, or where the terms were undeliverable by the company. The same sale that ends up costing the company more than the margins, if not the whole company. I think that has been the subject of a few dark comedies.

John - that's a good way to put it. We make a lot of mountains out of mole hills at work. The end of the month sale is so dumb. Customers learn to shop only at the end of the month and devalue the product (it is only worth the end of the month price).

Macy's is a good example of this too. I never buy regular price there because they have so many sales.

Car companies too. You can now get Saabs for zero interest - used to be unheard of.

As a customer, I like paying less. As a company, the margins plummet.

I fear what the future of the airline business is going to look like. They need to turn things around, but I am not eager to start paying more for plane tickets.

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