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In case you are new to my blog and not yet a subscriber to my newsletter (sent about every other month), I have a newsletter set to send around noon eastern time tomorrow (Monday). The lead article is about how to build a work environment that delivers service excellence (internal and external).
If you are not already a subscriber and want to get the newsletter, click here. Thanks and I hope you enjoy it. And don't worry, I won't send you anything but the newsletter.
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