I like this post from my pal Steve called, Do you use verbal white space. Check it out.
I agree that one common reason we gunk up our communication with tool many words and qualifiers is to "soften" the message. But being unclear and indirect weakens our message rather than softening it. And softening the message is more for us and not the listener anyway.
One of the most caring things we can do is to have the courage to be clear and direct and to the point.

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