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« Finishing out the year...let's do something catalytic. | Main | Final Blog Post - The Five Most Important Beliefs for #Management and #Leadership »

December 17, 2012


Great Post! It's very nice to read this info from someone that actually knows what they are talking about.

I took a survey for a car dealer's service department one time, and was honest in the feedback I gave -- they hadn't fixed the problem I took the car in for; they said they couldn't find the problem. Three riders in the car had noticed the issue. The service manager called me back to complain I hadn't given the service I got a 10. No kidding.

Feedback is very important not only for the seller but for the buyer as well. Because, this is the thing which inform sellers about his products and services that how buyer perceive these. Buyers should give original feedback to sellers so they give excellent services to them.

I had blogged about a similar experience last year. You are 100% correct. The worst thing, is that they are wasting their own customer's time to bias their valuable feedback.

From a management perspective, it is a CWT (complete waste of time), for all involved. What is worse, it could be fixed easily.

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